When an emergency disrupts the systems people rely on every day, communication becomes even more critical.
Volunteers with San Bernardino County’s Emergency Communications Service help keep vital information moving when cell towers, landlines, internet service or other traditional communication networks are overwhelmed or unavailable. Working with the San Bernardino County Office of Emergency Services, these trained volunteers provide back-up communications and connect emergency operations centers, public safety agencies and personnel in the field.
Emergency Communications Service volunteers operate back-up radio stations, relay situation updates and resource requests, monitor radio frequencies, document communications, and help maintain redundant systems when primary infrastructure fails. Their support can also reduce communication demands on fire, law enforcement and other professional responders during emergency operations.
Volunteers are prepared for that responsibility through specialized training coordinated by Office of Emergency Services. Members complete foundational emergency management and communications courses and must hold or obtain a Federal Communications Commission amateur radio license. They also receive instruction in radio operations and emergency communications equipment, with advanced training available for specialized assignments. The ongoing commitment can begin with as little as five hours per month and includes drills, radio check-ins, technical training and community events.
Emergency Communications Service extends beyond disasters. Throughout the year, volunteers test communications equipment, participate in multi-agency exercises, support events such as parades, marathons and fairs, and help residents learn about emergency preparedness. Their training becomes especially valuable when normal communications are strained. During the 2016 Blue Cut Fire, Emergency Communications Service volunteers deployed amateur radio and tactical communications equipment at active worksites and staging areas to help maintain communication links during the emergency.
“What makes ECS work is the people behind the radios. Our volunteers give their time, share their knowledge and take a lot of pride in being ready to help. That dedication is what makes ECS such an important part of our emergency response efforts,” said Keith Morris, Emergency Services chief radio officer.
Residents interested in serving their community through Emergency Communications Service can apply through the Office of Emergency Services. The program gives volunteers an opportunity to build technical and emergency preparedness skills while supporting the agencies and communities that depend on reliable information during critical moments.
Through preparedness, collaboration and public service, Emergency Communications Service helps strengthen San Bernardino County’s ability to respond when residents need it most, supporting the Countywide Vision of a safer, more resilient community.
